Payment Policy
At Kylie The Label, we are committed to offering a secure and seamless payment experience. Please review our payment policy below before completing your purchase.
1. Accepted Payment Methods
We accept the following payment methods through our secure Shopify checkout:
- Visa, Mastercard, American Express, Discover
- Debit cards with a Visa or Mastercard logo
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
All payment options available to you will be displayed at checkout. We reserve the right to add or remove payment methods at any time.
2. Payment Security
All transactions are processed through Shopify Payments and other trusted payment gateways using SSL (Secure Socket Layer) encryption. Our store is PCI DSS compliant, meaning your card information is handled with the highest security standards. Kylie The Label does not store your full credit or debit card details on our servers.
3. Currency
All prices on our website are displayed and charged in US Dollars (USD). If your payment method is linked to a different currency, your bank or payment provider may apply a currency conversion fee. Kylie The Label is not responsible for any such fees or exchange rate differences.
4. Order Confirmation
Once your payment is successfully processed, you will receive an order confirmation email to the email address provided at checkout. If you do not receive this email within 24 hours, please check your spam or junk folder. If it's still missing, contact us at info@kyliethelabel.com.
5. Payment Authorization
By completing a purchase, you confirm that you are the authorized holder or user of the payment method provided. Kylie The Label reserves the right to cancel any order and issue a full refund if we suspect unauthorized or fraudulent payment activity.
6. Failed Payments
If your payment is declined, please:
- Verify that your billing details match those registered with your card or payment provider.
- Confirm that your card has sufficient funds or available credit.
- Try an alternative payment method.
- Contact your bank or payment provider for further assistance.
If the issue persists, please contact us at info@kyliethelabel.com and we will assist you.
7. Pricing & Taxes
Product prices displayed on our website are in USD and exclude applicable taxes unless otherwise stated. Sales tax, where applicable, will be calculated and shown at checkout prior to order confirmation. You will always see your full order total before completing your purchase.
8. Discount Codes & Promotions
Discount and promo codes must be entered at checkout before completing your order. Codes cannot be applied retroactively to orders that have already been placed. Unless otherwise stated, only one discount code may be used per order. Kylie The Label reserves the right to cancel, modify, or expire any promotional offer at any time without prior notice.
9. Chargebacks
If you have a concern about a charge, please contact us before initiating a chargeback with your bank. We are committed to resolving any issues fairly and efficiently. Fraudulent chargebacks may result in order cancellation and restriction of future purchases.
10. Contact Us
Email: info@kyliethelabel.com
Customer Service Hours: Monday – Friday: 9AM – 6PM EST | Saturday – Sunday: 9AM – 3PM EST
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